So I just got an email from TicketOne explaining where and when to pick up you tickets if you bought them online:
Tickets for RADIOHEAD at PARCO DELLE CASCINE in FIRENZE with pick up at the event can be collected exclusively on the following day and hour:
23/09, pick up and available at the ticket offices at the entrance of PARCO DELLE CASCINE at the corner between Viale dell’Aeronautica and Viale del Pegaso from 10 a.m.
- Public doors 4.30 p.m.
- Show Starts 9.30 p.m.
Documents needed for collection are as follows:
- proof of identity;
- e-mail confirmation sent by TicketOne or Order ID for purchases made through the Call Center;
- if you are collecting for a third party you will need : written proxy of the order, a photocopy of the identity of the purchaser, a document of identity of proxy and e-mail confirmation sent by TicketOne or ID order for purchases made through the Call Center.
To ensure a smooth service collection we recommend all customers to collect their tickets in advance, please don’t wait until last minute as you will experience queues and delays.
For some reason everything online just says "Parco delle Cascine" but from the address they give above it must be the Ippodromo delle Mulina (which is the smaller of the two in the park: